What Solar knows about you
This page is written from what the website actually does, not from a template. Where Solar has not decided something, the page says it has not decided.
Three sources of data, and no more
1. Basic traffic figures
Solar has no traffic measurement switched on at the moment.
2. Google Analytics — only if you agree
If you agree, Solar also uses Google Analytics to understand which pages people read before sending an enquiry. This one does set a cookie, and Google is a third party.
Until you answer, or if you refuse, Google Analytics is still loaded but in its denied state: no cookie is placed on your machine. Said plainly so you know there is still a connection to a Google server even though nothing is stored.
3. What you send through the enquiry form
When you send an enquiry, Solar stores exactly what you filled in — your name, your phone number and the description of what you need — along with the country worked out from the connection. It sits in Solar's own database.
Solar uses it only to answer the request you sent. Never sold, never handed to anyone with a use of their own for it, never used for advertising.
How long Solar keeps an enquiry
An enquiry exists so that Solar can answer you. Long after that conversation has finished, your name and phone number serve no further purpose — but the shape of the request still does: which channel someone came through, what kind of work they wanted, in which season. So Solar neither keeps it whole nor deletes it all: the person is removed and the figures stay. Once you have become a customer — paid a deposit or an invoice — there is one more reason to keep a record: the books.
| How long Solar keeps an enquiry | You only asked | You became a customer |
|---|---|---|
| 0 – 12 months | Kept in full, so Solar can follow up and recognise a returning customer. | Same as when you only asked. |
| After 12 months | Name, phone, email and the message are deleted. What remains is the date, the kind of request, the budget band and the channel — nobody is identifiable. This runs automatically. | Name, phone and email are masked, counted from the last payment: hidden from everyday staff, read only by the studio owner when needed, and every read is logged. Solar keeps the record because the payment history is an accounting document. |
| After 36 months | Solar reviews and decides to delete — no longer automatic, so a record is removed because a person looked at it. | Kept for 10 years from the last payment, the retention period for accounting records. Never deleted automatically. |
You never have to wait. If you only asked, message Solar and it is deleted at once. If you are a customer, Solar masks your contact details on request; the payment record itself must be kept for 10 years under accounting law, so that part cannot be deleted sooner.
Who else touches your data
Solar does not run its own servers. This site sits on rented infrastructure, so there are suppliers holding your data on Solar's behalf without any use of their own for it:
- Web infrastructure
- Where this page and the enquiry database actually sit. The supplier holds them; it does not read them or use them for anything of its own.
- Measurement
- Only if you agree. It sees the path you take between pages, not what you wrote — the form sends nothing to it.
- Notification email
- Sends your enquiry to Solar's inbox, so Solar can read it and reply. It goes through the same infrastructure above, with no further supplier involved, and stops at the mailbox Solar reads every day.
Beyond those three roles there is nobody. No advertising, no cross-site tracking, no data brokers. If you want the suppliers named, ask Solar and Solar will tell you.
What you can ask for
For anything you have sent Solar, you can ask for any of the following, without giving a reason:
- To see what Solar holds about you.
- To have anything wrong corrected.
- To withdraw consent you gave earlier.
- To have it deleted — deleted, rather than hidden.
Write to the email or phone number below, from the number you sent the enquiry with. Solar sees to it and writes back.
What you control
Your cookie choice is kept in your browser's own storage, not in a cookie — Solar does not need to set a cookie to remember that you refused cookies. Which means the choice never leaves your machine.
Two more things sit in the same place and stay on your machine too: a list of up to 12 pieces you have just looked at — so a piece page can offer back the ones you are comparing — and a random number that decides the order pieces appear in during this visit. Solar can read neither, and clearing your browser's site data clears them.
If you want Solar to delete an enquiry you sent, write to contact@solarartspace.com or 076 806 6079 — Solar deletes it and confirms back to you.
Contact
Solar Art Space — Lầu 1, 98 - 100 Tôn Thất Tùng, Phường Bến Thành, Quận 1.
Diệp Thư · 076 806 6079 · contact@solarartspace.com